We remain fully operational with no impact on our services to support YOUR business continuity.Dear customers and partners,
As we all face the COVID-19 pandemic, we want to reassure you Wildmoka is steadfastly committed to supporting you and your business during this crisis. We want to provide you with an update on the steps we’ve taken to ensure service continuity as well as the health and safety of our employees and their families.
- What have we put in place?
As the epidemic intensified, we enacted measures to protect our teams and prepare for potential lock-down mandates from government authorities. As of Friday March 13, 2020, Wildmoka suspended all travel and face-to-face meetings, closed our physical offices and established work-from-home protocols for all our employees.
- Is there an impact on our service?
None. We operate a cloud solution and all our services are operated remotely by our staff, meaning there is no impact on our delivery of the platform. In fact, our team is accustomed to working remote as much of our workforce is working from home at least once a week. If you are a user who accesses Wildmoka remotely, there is no impact on your usage of the platform either.
- What if our workforce contracts COVID-19?
We do not expect high percentage of our workforce to become ill because we took precautionary measures early in the outbreak to avoid such risk. We are however prepared to take additional measures the moment we start seeing such impact: in particular, we will temporarily suspend the roadmap development, and shift all focus to operations, support and maintenance.
At Wildmoka, the functions of operations, support and maintenance rotate every week among our entire research & development team, ensuring anyone in R&D is operationally fluent on those aspects. The redundancy reduces the probability of any impact on our SLA, should the virus impact a portion of our workforce.
- What if I need support or additional services or capacity during this crisis?
We got you covered. Our on-call support team remains on-duty, 24/7, via our live chat, to address any urgent needs. Our customer success managers also are available to help you do your job to maintain your business continuity. Need to add new users because more of your teams now are working from home? No problem, we got you covered. You can add as many users as needed at no cost and we’ll guide you on set up.
Need to add ingest channels because your teams working from home need to access more video feeds remotely? No problem, we got you covered there too. We can work with you to activate channels for limited periods as needed – a month, a day, even 4-hour blocks.
Despite the current challenges we now face, all of us at Wildmoka are grateful and proud to know we can help you do your job wherever you are or need to be during this unusual time. This is the benefit and promise of a cloud-based, video production platform and hopefully, it makes your life a little easier too.
We are personally available to address any questions or concerns.
Please stay safe and healthy,